Terms of service

These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Horsewize (a trading name of Wize Group Limited), you agree to be bound by these Terms.

1. About Us

Horsewize is a trading name of Wize Group Limited, registered in England & Wales.

• Company name: Wize Group Limited

• Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FD

• Company number: 16687651

• Email: hello@horsewize.co.uk

2. Eligibility

To purchase from our website, you must be at least 18 years old or have the consent of a parent/guardian.

3. Orders & Contract Formation

• By placing an order, you make an offer to purchase goods.

• A contract is only formed once we confirm your order via email.

• We reserve the right to refuse or cancel any order, for example, due to stock unavailability, pricing errors, or suspected fraud.

4. Prices & Payment

• All prices are shown in GBP (£) and include UK VAT where applicable.

• Payment must be made in full at the time of ordering via the payment methods available on our site.

• We reserve the right to change prices at any time, but this will not affect confirmed orders.

5. Shipping & Delivery

• Delivery times are estimates only and not guaranteed.

• We are not liable for delays outside of our control (e.g. courier delays, customs checks).

• Risk of loss or damage to goods passes to you once the goods are delivered.

6. Returns & Refunds

Our returns and refund policy is outlined separately here: [link to Returns & Refund Policy].

7. Product Descriptions

We make every effort to ensure product descriptions and images are accurate. However, slight variations (e.g. colour, material finish) may occur.

8. Liability

• Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

• We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

• Our total liability to you for any loss shall not exceed the total amount paid by you for the product(s) in question.

9. Intellectual Property

All content on this site (logos, images, text, designs) is the property of Wize Group Limited or its licensors. You may not reproduce, distribute, or use it without prior written permission.

10. Privacy & Data Protection

Your use of our website is also governed by our [Privacy Policy], which explains how we collect and use your personal data.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. The version displayed on our website at the time of your order will apply to that purchase.