Shipping policy

At Horsewize (a trading name of Wize Group Limited), we aim to deliver your order quickly and securely. This policy explains how we handle shipping, delivery, and related matters.

1. Processing Times

• Orders are usually processed within 1–2 business days (Monday–Friday, excluding UK public holidays).

• During busy periods (sales, promotions, holidays), processing times may be longer.

2. Shipping Rates

• Shipping costs are calculated at checkout and vary depending on the weight, size, and destination of your order.

• We currently deliver to addresses within the UK only. (If you wish to order from outside the UK, please contact us before placing an order.)

3. Delivery Times

• Standard UK delivery: 2–5 business days from dispatch.

• Express UK delivery (if available): 1–2 business days from dispatch.

• Delivery times are estimates only and not guaranteed.

4. Delivery Partners

We use trusted couriers such as Royal Mail, DPD, or other reputable delivery services. You will receive tracking information (where available) once your order has been dispatched.

5. Click & Collect (if applicable)

If we offer a collection service, details will be shown at checkout. Please bring proof of purchase and photo ID when collecting your order.

6. Delays & Liability

• We are not responsible for delays outside of our control (e.g. courier delays, adverse weather, or postal strikes).

• Risk of loss or damage to goods passes to you once the goods are delivered to your address.

7. Failed Deliveries

• If delivery cannot be completed due to an incorrect address or failure to collect from the courier, the order may be returned to us.

• In such cases, we will contact you to arrange redelivery (additional shipping fees may apply).

8. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours at hello@horsewize.co.uk with your order number and photos (if applicable).

• We will work with you to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about shipping, please contact our customer service team:
📧 hello@horsewize.co.uk