Payment, Order and Delivery Info All Horsewize products are available via mail order. You can place your orders here at our online shop or by phone on Tel: 08707 60 11 86 Why not join our mailing list and keep up to date on the latest Horsewize news such as New Products, Limited Edition ranges, bargains and great competitions for all to enter and the coming launch of our online shop! Click here to join now! Payment Methods Online with Credit Card, Offline with Credit Card or Cheque with Order. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Delivery Charges Most items are delivered FREE of charge! However, some larger items will require a postage payment which will be stated clearly at the time of order! International Orders please e-mail us for postage costs before placing your order or the relevant postage cost will be charged. We are here to help! Need help? Simply email the details of your required products or call us on 08707 60 11 86. If an operator is not available immediately please leave a message and we'll get back to you as soon as we can! International Orders - we do not at present deliver to outside of the UK We aim to despatch stocked items same day. Please allow a minimum of 3 working days for delivery. Promises are given in good faith and adhered to as far as possible but no responsibility is accepted for unforeseen delays subsequently arising. Please check your goods thoroughly on receipt before signing carriers note and contact us immediately if there are any problems. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Privacy Policy Horsewize do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes. Returns Policy Under the United Kingdom Distance Selling Regulations 2000, you have the right to a cooling off period of 7 working days from the day after the day you receive the goods in which you can cancel the contract for the purchase of any goods from this website. A full refund will be made excluding any postage charges incurred for the return of the goods. This does not apply to business to business transactions This does not apply to goods made to your own specifications. (As long as the goods have not been used and are in their original undamaged packaging) Any damaged items will be checked for manufacturer error before refund is given!